1. How do I place an order?

To place an order with Sigex Inc., simply browse our online store, select the items you wish to purchase, and add them to your shopping cart. Proceed to checkout, where you can enter your shipping and payment information to complete your purchase.

2. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay for secure online payments.

3. Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.

4. What is your shipping policy?

Please refer to our Shipping Policy page for detailed information about shipping methods, rates, processing times, and international shipping.

5. How do I return an item?

If you wish to return an item, please contact our customer support team to initiate the return process and obtain a Return Merchandise Authorization (RMA) number. For more information, please refer to our Return and Refund Policy page.

6. Do you offer exchanges?

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.

7. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team immediately for assistance. We will provide instructions for returning the item and arrange for a replacement or refund.

8. How can I contact customer support?

You can reach our customer support team via email at support@sigex.us. Our team is available 24/7 days to assist you with any questions or concerns.

9. Do you offer gift cards?

Yes, we offer electronic gift cards that can be purchased and redeemed online. Gift cards are a perfect way to share the Sigex experience with friends and family.

10. Can I cancel my order?

Orders can be canceled within a limited time frame after placement. Please contact our customer support team at support@sigex.us as soon as possible if you wish to cancel your order.